On-Site Management Solutions

Comprehensive, Dedicated System Administration and Systems
Monitoring Services

Features

  • Daily, weekly or monthly on-site services
  • On-site setup and ongoing maintenance of Windows OS-based workstations and servers and Networks
  • Knowledge transfer to in-house administrators and end users
  • Flexible packages with a wide range of task options
  • Optional on-site hardware maintenance
  • Network Documentation

Benefits

  • Increase efficiency: respond faster to problems and meet required service levels
  • Maximize productivity: reduce your support workload with an on-site system expert
  • Increase effectiveness: augment the skills of in-housesystem administrators
  • Realize value: reduce your cost of ownership

Expert Management of your Microsoft Windows Systems
Now you can maximize the productivity of your systems by augmenting your staff’s skills with the expertise of our engineers. Through our On-Site System Administration services, one of our systems engineers will perform crucial system set-up, administration, upgrade, and expansion tasks.

If you choose, the engineer will perform hardware upgrades and maintenance. When appropriate, we’ll also leverage the experience of our team of global technology engineers.

Comprehensive, Customized Services
With the flexible packaging options of On-Site System Administration services, you can purchase the services of an on-site engineer for a specified number of days to be used over the course of a year or a certain number of days per week for the entire year–all the way up to full-time, five-day-a-week administration. Clients with a full service contract can take advantage of our Windows On-Site System Administration to schedule replacements for planned absences such as vacations. Your on-site engineer can perform any of these tasks:

  • Install and configure new systems and users
  • Perform basic system administration tasks such as disk management, space and memory allocation, operating system upgrades, and patch management
  • Monitor the performance and availability of designated systems, proactively and reactively address problems, maintain a log of activities, and provide end-user administration services, including backup/restore
  • Identify and correct problems in Windows operating system use and provide alternative solutions where necessary
  • Assist with the allocation of system resources and operating system tuning and configuration
  • Write scripts to automate necessary procedures such as backup applications
  • Install and test any licensed software updates, releases, and patches provided by us and third parties
  • Assist users with system operation, optimization, and debugging
  • Conduct on-site tutoring in system features for users
  • Provide periodic written and/or oral progress reports
  • Perform error log monitoring, analysis, and resolution
  • Assist in hardware failure determination and resolution
  • Hardware maintenance as required by platform; diagnosis and repair of defective hardware by replacing parts; and installation of hardware upgrades and new systems

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