Server and Workstation Services

Comprehensive Server Management. A proactive, preventative approach to IT management.

Let MyTech Solutions help you realize the productivity gains and ROI you have been expecting from your computer systems all along. Our comprehensive server management keeps your servers running, available and secure.

Server Service Level Program

  • Security Patch Management
  • SQL Server, Exchange, IIS, OS
  • Virus Definition Management
  • Backup Management
  • Firmware Management
  • Service Monitoring and Notification
  • Event Log Monitoring
  • Monthly Management Report
  • Disaster Recovery Coverage
Multiple Service Levels for Workstation Management

Our comprehensive Workstation services are designed to keep your systems and personnel productive. Each program provides varying levels of coverage based on user, desired results and budget without compromising quality.

Basic Workstation Service Program
Provides the basic services to keep the workstation secure and notify us of any imminent problems.

  • Security Patch Management
  • System Log Monitoring
  • Virus Protection Management
  • Spy ware Removal and Management
  • Daily System Audits
  • Monthly Management Report
  • Computer Cleanup wizard
  • Support Remote Control

Premium Workstation ServiceProgram
The ultimate protection to keep critical workstations and users operational. Provides more advanced security measures for dealing with malicious threats, establishes baseline policies, asset tracking and changes, software rollout and upgrades and overall health of the workstation.

  • Security Patch Management
  • System Log Monitoring
  • Virus Protection Management
  • Spy ware Removal and Management
  • Daily System Audits
  • Monthly Management Report
  • Computer Cleanup wizard
  • Support Remote Control
  • Security Log Monitoring
  • Application Log Monitoring
  • Application Installation and Change Notification
  • Hardware Change Notification
  • Application Deployment
  • Asset Management/Warranty Notification
  • Report Generation
  • Bandwidth Usage Tracking
  • Desktop Policy Enforcement

Optional features

  • End User Remote Control from anywhere

Workstation Management Service Plans

FEATURES Basic Premium
Security Patch Management – Fully automated patch management. Scheduled daily security patch scans, patch deployment and history. Check Check
System Log Monitoring – Review of machine System logs to help ensure a working environment. Check Check
Virus protection Monitoring – Daily review of machine virus logs to help ensure a safe and virus-free networking environment. Check Check
Spy Ware Removal and Management – Monitoring and remediation of Spy Ware Check Check
Daily System Audits – Hardware and software audits Check Check
Monthly Management Report Check Check
Computer Cleanup Wizard – A collaboration of programs that run on machines during the night to fix/repair inaccuracies. Spyware management, Disk Defragmentation, Temp Files Cleanup, Virus Definitions management, Refresh of windows policies. Check Check
Support Remote Control – MTS can access your computers remotely from anywhere – securely and safely. Check Check
Security Log Monitoring – Daily review of machine security logs to help ensure safe and secure networking environment. Check
Application Log Monitoring – Daily review of machine application logs to help ensure safe and secure networking environment. Check
Application Installation and Change Notification – Receive notifications if applications were installed. Check
Hardware Change Notification – Receive notifications if there are any Hardware changes. Check
Application Deployment – software installations and software updates. Check
Asset management / Hardware Warranty Notification – Integrating seamlessly with the PC Inventory feature, manage your computing infrastructure with comprehensive scheduled LAN audits on the frequency you specify. Fully automated and always up-to-date. Check
Integrated Reports – Comprehensive integrated management and operational reports. Customizable, always available. View online or export to HTML, Word or Excel. Check
Application bandwidth monitoring – Discover if certain applications are compromising your system’s performance by consuming more resources than necessary. Check
Help Desk – Submit tickets via the life preserver: Application problems, Windows Problems, Network issues, email issues, using your block of hours or as needed. Check
End User Remote Control – Enable your end users to securely access their managed computer from any computer via the Internet. Optional Optional

MTS provides you with a single source of professional expertise and resources you need to streamline system management and support functions at an affordable price. MTS uses advanced processes, tools and methodologies, to deliver superior services that match your needs. You can choose from a variety of service plans that range from routine system maintenance and management to complete IT outsourcing. We will help you turn your data networks into an effective, efficient component of your growing business.

Server Management Service Plans

FEATURES Basic
24/7 Monitoring – We monitor the performance of your servers and can alert you to potential problems before they turn into system failures. Our monitoring systems allow us to keep an eye on your system performance, drive space utilization, available memory, network interface and errors on your systems. Check
Preventative Maintenance – We’ll keep your servers running at peak performance with scheduled maintenance including. Spyware management, Disk Defragmentation, Temp Files Cleanup, Refresh of windows policies. Check
Patch Management – With Patch Management, we’ll deploy critical operating system and software patches to keep your systems secure and compatible. Check
Anti-Virus and Spyware Protection Monitoring – Get peace of mind knowing that you’re protected software that can destroy your data, degrade performance and compromise your security. Check
Service Availability Monitoring and Reporting – We monitor the availability of all of your critical server services including DNS, DHCP, TS, SQL, Print, Exchange, IIS File Services and many others. Check
Monthly Systems Management Report Check
Remote Support – Our network engineers are able to resolve most server issues remotely Check
Network Device Monitoring – With Network Device Management, we will remotely manage your network equipment including switches, hubs, routers and firewalls. Optional